PRIVACY POLICY

Nayera Farm
Effective Date: 15/10/2023

1. Your Privacy and Nayera Farm

Nayera Farm (ABN 84 460 848 584) (“Nayera Farm”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you access our website, submit an enquiry, engage with our services, or contact us through our online platforms.

This Privacy Policy forms part of our Website Terms & Conditions.

2. Who We Are and How to Contact Us

We are based in Victoria, Australia.

For privacy-related enquiries, you can contact us via the enquiry or contact form on our website.

3. Applicable Privacy Laws

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where applicable, we also take reasonable steps to comply with international privacy requirements that may apply to individuals accessing our website from outside Australia.

4. Who This Policy Applies To

This Privacy Policy applies to anyone who interacts with us, including:

website visitors
people who submit enquiries
clients accessing training, coaching, show support, agistment, facility hire, or stays
people who contact us via email or social media

5. The Types of Personal Information We May Collect

The personal information we may collect includes (but is not limited to):

Contact and enquiry information

your name
phone number
email address
location (suburb/region)
details you provide in enquiry forms or messages

Horse and service-related information

Depending on the nature of your enquiry or booking, we may also collect:

your horse’s name, age, and general background
relevant training goals or service requirements
travel/logistics details (where relevant)

When you use our website, we may automatically collect certain technical data such as:

IP address
browser and device information
pages visited and time spent on site
referral source (e.g., social media)

This data is used to help improve the website and user experience.

6. How We Collect Personal Information

We may collect personal information when you:

submit an enquiry form through our website
contact us via email, phone, or social media
engage with services such as horse training, coaching, show grooming/support, agistment, facility hire, or stays
participate in promotions or events (if applicable)
browse our website (via cookies and analytics tools)

7. Why We Collect, Hold and Use Personal Information

We collect and use personal information for purposes such as:

responding to enquiries and communicating with you
assessing suitability and directing your enquiry appropriately
providing services and coordinating bookings
delivering client support and service-related updates
managing business operations, scheduling, and administration
improving our website, communications, and service offerings
meeting legal, tax, insurance, and compliance obligations

We do not sell or rent your personal information to third parties.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

professional advisors (such as accountants, legal or insurance providers)
service providers that support our business operations (such as website hosting and form processing services)
authorities or regulators where required by law

We only disclose personal information where necessary and take reasonable steps to ensure service providers handle information appropriately.

9. Social Media and Third-Party Platforms

We may communicate with you through platforms such as Instagram and Facebook. Please note that any personal information you provide through third-party platforms is also subject to the privacy policies and terms of those platforms.

10. Cookies and Analytics

Our website may use cookies and similar technologies to help improve website performance and user experience.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We may use third-party analytics services (such as Google Analytics) to help us understand website traffic and visitor behaviour.

11. Marketing Communications

If you choose to subscribe to communications or request updates (for example, about stays or service availability), we may send you relevant information.

You can opt out at any time by using the unsubscribe link (where applicable) or by contacting us.

12. Choosing Not to Provide Personal Information

You can choose not to provide personal information. However, this may limit our ability to respond to your enquiry or provide services.

13. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate or out of date.

We will respond within a reasonable timeframe and in accordance with Australian Privacy Laws.

14. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

15. How Long We Keep Personal Information

We retain personal information only for as long as necessary to provide services, manage business operations, and comply with legal obligations.

When personal information is no longer required, we take reasonable steps to delete or de-identify it.

16. Overseas Disclosure

Some service providers we use to operate our website or communications may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place.

17. Complaints

If you have a concern about how we handle personal information, please contact us via our website.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The Effective Date at the top of this document will reflect the most current version.